FAQ | not so bad

I purchased a NOTsoBAD item but didn’t receive it, could you help me?

If you bought an item but didn’t receive it, you can go to our delivery terminals located on several areas of our fashion store. Another way, just drop a notecard with a copy of your complete transaction to us, we’ll assist you as soon as possible. Keep in mind, only copy items can be redelivered, if you get an issue with a no copy item, approach Linden Labs by submitting a support ticket.

I did a double purchase (same copy item bought twice), could i ask you a refund?

We don’t perform any refund but we’ll gladly to send you another item at the same price, copy your both transactions from https://secondlife.com/my/account/transactions.php?lang=en-US into a notecard, mentioned the item you would like and send it to us.

I did a mistaken purchase, can i get a refund?

We’re sorry but once the transaction is done, we cannot exchange or refund you.

I purchased a NOTsoBAD prefab but it doesn’t fit with my land, it’s too big. Could i ask you an exchange or a refund?

Again we’re sorry, we don’t refund you or exchange it for a mistaken purchase, before buying a prefab, please try the measure kit we provide for each prefab, it’s free.

I purchased a NOTsoBAD mesh cloth, but it doesn’t fit with my AV, may i ask you a refund?

All mesh clothing items have demos available so you can try them before purchasing.

I would like to send a gift to a friend, could you assist me?

You can send a gift to a friend by clicking left mouse on the vendor, and follow the easy steps. It works only with our clothes.
For others items, like furnitures, prefabs, please use the marketplace.

I purchased a gift for a friend but i made a typo in his/her name, could i ask you a delivery ?

No, we’re sorry but a purchase is under the principle of self-responsibility, please double check the recipient’s name before confirming it.

I wanted to purchase a gift for a friend but i received the item, could you deliver my friend too ?

No, we’re sorry but if you received the item, that’s because you made a mistake or you forgotted to use the gift option. Before doing a gift for a friend, please double check all options before buying it.

I purchased an item from NOTsoBAD but it seems to be different like it looked in your store, can i get a refund ?

No, we don’t perform any exchange or refund, all furniture, prefabs are rezzed in our store. For clothes, please try the demo before the purchase.

I have an ALT account, could i ask you to send a copy item i bought to this last one too?

No, we’re sorry but items are supplied only to the buyer account, we don’t give them to your ALT(s).

My account has been erased by Linden Labs, i made a lot of purchases in NOTsoBAD, can i ask you a delivery to my new one?

We are sorry to hear that, but unfortunately your account is under your responsibility, we don’t provide to a new account all NOTsoBAD items you bought with your account lost.

I purchased a NOTsoBAD item a long time ago and I did not find it anymore in my inventory, could you redeliver me?

If you bought a copy item : yes. Just drop a notecard with a copy of your complete transaction to us, we’ll assist you as soon as possible. Keep in mind, we need to check your transaction ID, without this information, we will not be able to redeliver you.

If you bought a no copy item : no. If you get an issue with a no copy item, approach Linden Labs by submitting a support ticket.

Are you currently looking for new bloggers?

No, we work since a longtime ago with a great press team, we don’t need more bloggers.